Who can configure?

• Jira Admins
• Site Admins (recommended)

1. Access the App

Go to: Apps → Inactive Users Manager.

2. Configure Admin API (Required)

To enable accurate activity detection:

• Enter ORG ID
• Enter Admin API Key
• Use an Organization Admin account

3. Select Groups

Choose one or more groups, such as license groups or custom groups.

4. Select Inactivity Period

Define the number of days used to classify inactivity, for example 30, 45, or 60 days.

5. Run Scan

The app will fetch users from the selected groups, evaluate last activity, and generate a report.

6. Export Report

The export includes:

• Name
• Email
• Account ID
• Last active
• Days inactive
• Status

7. (Optional) Remove Users

If permitted, you can select users and select groups to remove access. This action may revoke product licenses.

About Inactive Users Manager

Inactive Users Manager helps organizations identify inactive users, optimize license usage, and improve governance.

Key Features

• Fast inactivity detection using last activity signals
• Group-based analysis
• Clean Excel export reports
• Safe user removal from groups when allowed
• SCIM-aware behavior for Atlassian Guard limitations
• Enterprise-ready security and compliance

Benefits

• Reduce licensing costs
• Improve security posture
• Automate user governance
• Eliminate manual audits

Use Cases

• IT Teams: license optimization and access cleanup
• Security Teams: detect dormant accounts
• Operations: improve user lifecycle management